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FAQ

General

Who should I contact with questions about my order?
You can e-mail us using the contact form here , or you can call us between 9 a.m. - 6 p.m. central time at 1-888-329-1810.

How can I quickly find the product I'm looking for?
You can quickly find products by using our easy navigation menu on the left hand side of every page, or using the search bar at the top.

Do you make custom length mats? How do I request a custom size?
Yes, the majority of our commercial & industrial floor matting is available in custom sizes. Please check if the mat you would like is available in custom sizes, and submit your custom size request here.

Can I get a free sample of the mat I'm looking for?
Yes, you can request a free sample of many of our floor mats. Submit your free sample request here.

Is there any warranty on your mats?
Yes, many of our mats are covered by a Lifetime, 1, 3, 5, & 7 year warranty. Please visit a specific product page for warranty details on that item.

What is your money back guarantee policy?
We offer a 60-day money back guarantee on all matting. More details here.

Can you tell me more about your company?
The name of our business is Discount Mats, registered in the State of Wisconsin under our parent company, Capital Renovations LLC. We are an internet based retailer and authorized factory-direct distributor for many manufacturers. Our business model is built on providing the highest value and achieving excellence in customer service.

 

Ordering & Payment

Is it safe to order from your site?
Our shopping cart is Verisign Secured, the market leader in maintaining the highest security standards on the internet. Our payment processor, PayPal, uses industry-best SSL Encryption technology to ensure that evey transaction is 100% safe and secure. Yes, you can have full peace of mind rest when ordering from our site, and thats our guarantee. More details here.

What if I don't want to use my credit card? What other options do I have?
If you do not want to use your credit cart, you can also submit a check or money order. Simply give us a call at 1-888-329-1810 for more details on how you can use a check or money order.

Do I have to use my credit card online to order?
Please keep in mind that with recent technology, it is much safer for you to order online, especially since our site uses maximum security protocols. However, if you do not want to use your credit card online, you can call us at 1-888-329-1810 for alternatives.

Will I be charged sales tax on my order?
Only if you are located in the state of Wisconsin, you will be charged 5.65% of your order total.

How will I receive notification that my order was processed & shipped?
We send all notifications to the e-mail address you provide us during Checkout.

How can I track the status of my order?
You can contact us to track the status of your order,

When will my credit card be charged?
Your credit card is charged at the point of sale, since most orders are processed immediately and shipped within 1 to 2 business days. For custom mat transactions, the time & expense of production starts right away, so you credit card is also charged at the point of sale. Of course, we will immediately issue a credit if we cannot fill your order for any reason.

Can I use a check or money order to pay?
Yes, you can use a check or money order as payment. Please call us at 1-888-329-1810 to discuss this option.

Do you offer quantity discounts?
Our prices are already designed to be well below retail, and in addition, we have a 10% off discount promotion that you can take advantage of. However, even though we give you all these price breaks, you can contact us for quantity discounts on orders over $1000.

How can I get a copy of my receipt if I lost it?
If you lost your receipt, please contact us here to request a copy via e-mail.

 

Shipping

What are your shipping costs?
Our shipping prices are amongst the most competitive in the industry. You can find shipping details here.

What methods of shipping do you use?
We use UPS for orders under 150lb. ,and a preffered trucking carrier for order over 150lb., depending on your location. Delivery time is typically 4-6 business days for both methods.

Do you ship to Alaska or Hawaii?
Shipments to Alaska and Hawaii are welcome for orders under 150 lbs. You can call us to confirm.

Do you ship internationally?
At this time, we only ship within the United States.

How long before my order ships and how long before it gets to me?
Most stock sizes ship within 1-2 business days, and shipping time is typically 3-5 business days. For custom mats, production time is usually 5-7 business days, and another 3-5 business days to reach you. If you are ordering custom-size mats, please order atleast 2 weeks in advance of when you need them.

Do you have rush delivery options?
Yes, we do have rush delivery options, and you can call us to discuss these options. However, we advise you to plan ahead, because you can save a ton of money by using our regular shipping methods.